Email Encryption

As a healthcare organization, Mosaic has the responsibility to protect people’s private and sensitive information. To meet that obligation and still share needed information with our business partners and the families and guardians of those we serve, one tool we use is email encryption through Zix. Encryption protects information from being viewed by someone else as it is transmitted across the Internet.

Send a secure message.

Mosaic business partners and the families and guardians of people we serve will need to register with Zix to receive information via email. It is a simple process:

  1. The first time you receive an encrypted email from Mosaic, you will be asked to register by entering your first and last names, and creating a password that you will use to view messages.  You will also be asked to choose a password reset question and answer in case you forget your password.  Once those steps are complete, your message from Mosaic will appear. 
  2. When future encrypted email messages are sent, you will receive an email stating that an encrypted message has been sent to you.
  3. To view the message, all you need to do is click on the link on the message and enter your password.  You will then be able to view the message and reply.  Your reply will be secure as well.

If you have additional questions, please contact us.